Privacy Policy
This Privacy Policy explains how Avano Risk Group, “Avano”, “we”, “us”, “our”, collects, uses, and shares information when you visit our website, fill out a form, or work with us to explore or purchase insurance products and services.
By using our site or submitting information, you agree to this Policy and any terms of use posted on our site. If you do not agree, please do not use the site.
Scope
This Policy applies to:
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Our website and any pages that link to this Privacy Policy
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Online forms where you request quotes, schedule a call, or contact us
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Email or phone communications you have with us related to our services
This Policy does not apply to:
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Websites or services of insurance carriers or other third parties that we may link to
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Any sites that have their own privacy policies
When you click on a link to another site, that company’s privacy policy will apply.
Information We Collect
We may collect information in three main ways: directly from you, automatically through your use of our site, and from third parties involved in providing insurance services.
2.1 Information you provide to us
Examples include:
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Contact details, such as your name, email address, phone number, and mailing address
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Business or employment information, if you are seeking coverage for a company
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Details about the coverage you are interested in, such as types of policies, risk profile, or limits
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Information you submit on quote or contact forms, in emails, or by phone
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Any documents you voluntarily provide to support a quote or application
If you choose to pay a premium or fee through a payment provider, we may receive limited payment related information needed to confirm that a payment was completed.
2.2 Information collected automatically
When you visit our website, we and our service providers may automatically collect:
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IP address and general location (for example, city or region)
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Browser type, device type, and operating system
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Pages viewed, links clicked, and how you move through the site
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Date and time of visits and referring URLs
We may use cookies or similar technologies for analytics and site performance. You can set your browser to block cookies, although some features may not work as intended.
2.3 Information from third parties
To provide quotes, place coverage, or service policies, we may receive information from:
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Insurance carriers and wholesalers
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Other brokers or agents
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Third party service providers, such as claims administrators or inspection companies
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Public records or commercially available data sources
How We Use Your Information
We use the information we collect for purposes such as:
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Responding to inquiries and providing quotes
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Evaluating risk and recommending insurance products
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Submitting applications to carriers and placing or servicing coverage
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Communicating with you about your policies, renewals, and changes
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Operating, maintaining, and improving our website and services
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Performing analytics to understand how our site is used
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Sending service related notices and, with your consent where required, marketing communications you can opt out of at any time
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Meeting legal, regulatory, and compliance obligations
